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The Digital Ecosystem – Awareness, acquisition and retention activities

Digital Marketing  is all about the consumer experience  with , accompanied by, and  within a brand virtually.  From the physical dimension of a brand to its mental associations, its brand equity, or  brand essence , down to very granular services or information surrounding its place in a consumer’s life,  all can and should be experienced digitally. 

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One way of  considering the full digital marketing mix is to look at as a  digital ecosystem. As in any successful ecosystem, all the elements and their inter- relationships support and keep the ecosystem alive, adapting and thriving. And across the digital marketing mix there is a problem if these all remain in silos.  The traditional marketing pillars  of awareness, acquisition and consumer retention  should be applied across all types of  digital interactive services or content in that ecosystem as active environmental roles that support the ecosystem. More importantly,  they must all be considered as  digital consumer touch points, each with an active role  to play. In a cohesive or holistic sense these traditional marketing pillars should applied against very activity in standalone website or across a full digital  ecosystem ( sites,  services, distributed content,  social networks, digital media/advertising, email marketing and CRM ) and should always be considered. Conversely , these digital touch points should be supported by other non digital channels ( POS, above and below the line media , on pack) ; a virtual environment needs to exist with a physical counterpart. 

While some of the activities, content, or interactive services you have on a site may seem obvious its always good to justify there existence against what your aims or goal are in the marketing mix. No one element is exclusive , all are interdependent just as they would be in the normal sales funnel,  and what’s interesting about this is that you can seek to balance activities against the goals and make decisions of what interactive pieces you might consider for the traditional marketing pillars  of awareness, acquisition and consumer retention. 

What’s interesting today in the more social interactive world is that  in the consumers journey along the traditional sale funnel seems to be either accelerated or  they can identified anywhere in the funnel a lot quicker. The activities surrounding your he traditional marketing pillars  of awareness, acquisition and consumer retention seem blurred. Lets take,  for example, Bacardi . In its recent digital campaign  to further its  association with a night clubbing and dance club lifestyle worldwide, it chooses to be a trusted facilitator in an aspect of that  lifestyle, by providing the service of a digital  music sharing platfrom . It uses social media by offering aspiration based rewards of free  limited edition, 1st to hear, music tracks to those consumers (its digital advocates)  that act as a word of mouth spokes-peoples for the brand’s service by being the source of introduction of the Barcardi music sharing platform to their friends and rewards them accordingly.  One could  say that its the digital equivalent  to brands  giving  away a utility  that is associated with or inherent in products consumption. Like a coffee  brand giving a branded cup or spoon or something inherently needed with the process drinking coffee. But in the case of Bacardi its wrapped up in a social relationship reward program that only digital can provide at relatively low cost and be  highly. What is does is either accelerate the potential for identifying advocates  or it even makes a brand advocate out of a consumer who may not necessarily consume the brand or be an MVC. This is not bad thing, who wants to stop a consumer talking about your brand in a positive way whether or not they consumer your brand?

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