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A very interesting view from Pete Blackshaw, The Nielsen Company, on what to do and how to prepare for the future of online marketing. Responsiveness is key to success, but also being aware of what you need to respond to and planning for what the consumer might do next. Pete suggests “that there is a new accountability standard that has been put on the table by consumers and that may lead to better advertising” . He also cites the Nielsen research that suggests that “consumers trust each other more than they trust advertisers” , ” if advertisers can figure out a way of co creating with consumers, everybody might win”. Brands should be both reactive and proactive in planning for what consumers might do through better websites and better feedback loops.
The most important reason for the meteoric growth of Social Networks is something called “The Network Effect”. This equates to a tipping point when the value of a communications network to its users rises exponentially with the number of people connected to it. In the past year, we have witnessed one such rising star, Facebook ( but it begs the question is it the only one? ). It took 5 years for Facebook to reach 150 million users and then a further 8 months to double that number. Today, according to Facebook Statistics, it has 400 million users. In 2009 we saw Facebook become almost ubiquitous in every conversation swirling around Social Media and social networks. It was the year in which Facebook exploded into a global phenomena, dominating the Social Networking market worldwide as it became an international social network giant. While its dominated the english speaking press and displaced MySpace its not the only Social Network in the world.
To believe that Facebook or english speaking social networks are the only “players in Social networks” worldwide would be nothing short of one sided owed to very narrow perspective of the hyper connected world we live in. According to Wikipedia, there are some 1.5 billion members worldwide. Across the world there a number of culturally, language, local and regionally driven social networks , that both singularly and accumulatively pose the question whether Facebook can dominate the world in Social Networking. As startling as it is, the ” Facebook Network Effect” is not only a Facebook phenomena and its also occurring across other Social Networks in the world , albeit with different speeds.
Coca-Cola has launched it first viral video , and in getting a rare success in this type of media play. There is no proven method that ensures a success in viral video marketing other than it has to be entertaining. Funny always seem to work well as a formula, shocking as well, bad taste ( but that could seen as bad for a brand) , unreal or just unbelievable also works. Coke’s Happiness Machine, while only no more than a week old , has close to 800,000 views.
In what seems to be too incredible to be true a Coke machine setup in a university or college campus delivers more than just bottles of Coke. Flowers, balloon animals, a huge sandwich, and an endless supply Coke bring delight and happiness to the students.
As reported by iMedia Connection this is Coke’s first official experiment in viral video following on from another teen connection campaign the “Happiness Factory”.
written for http://blog.label.ch
The rise of the importance of the Facebook fan page has become an integral part of companies social media campaigns or presence. Its not hard to understand why. Facebook is the web’s most popular destination after Google ( it is number 1 in Indonesia, Philippines , Malaysia and Singapore ) where the average user spends in the order of 33 minutes per day and its registered user numbers are upwards of 350 million. As the use or entry to a brand’s website are in decline due to a shift in how consumers use the web this days it makes common sense to to add Facebook into the online marketing mix. With number of brand, star, cause or business fans ranging close to 5.3 billion , that means News Feeds to user’s pages are carrying a range of brand content and updates.
Last November “The Big Money” part of Slate Magazine, ranked 50 brands that they see as making the best use of Facebook. The ranking is based on factors like number of fans, page growth, frequency of updates, creativity and fan engagement, not just numbers of fans. According to “The Big Money” Coca-Cola is ranked as the brand that makes best use of the social network thanks to its “organic fan-centric page without a corporate feel” and some extremely good apps the currently coin the phrase “Share Happiness” in a campaign to boost the diffusion , awareness and contact with the brand in social media.
When it comes to using Facebook as the primary point or integrated into the marketing channels, some brand are beginning to find there feet by working with the endemic functions of the service. Lots of brands have also begun an integrated approach to engaging with their consumers to build buzz, distribution and awareness of their campaigns either through or surrounding Facebook. The reality is that Facebook has become the perfect supplement to any website and online marketing efforts and in some cases become a pivotal or primary focus. While not all efforts are excellent here are some that we think are working extremely well.
IKEA’s Facebook Propagation Planning Campaign has used the concept of tagging in an online competition to support the opening of a new store. Some call it a genius use of one of Facebook’s inherent functions. While some of the best campaign strategies in Facebook are simple, and nothing should be simpler than using the default “tagging” tool on Facebook to help create a bit of buzz for an online competition. Users were drawn to the new Facebook profile page of the store manager, who’d uploaded pictures of his new showrooms in a store Ikea was due to open.
“People were told that the first to tag their name on any item, would win it. With the way tagging works on Facebook, the moment you tagged anything, everyone in your network instantly knew what was up for grabs! Subsequently, thousands and thousands of people were flooding the Facebook page in search of freebies!”
Written for and Reposted from htttp://blog.label.ch
Amongst the daily exchange, promotion, and web of connections woven into the fabric of the online movement of social media specialists, yesterday I read a post by Jason Falls, on his blog the Social Media Explorer. It extolled that the social media pragmatist would prevail over the social media purist.
It is one of the most sensible commentaries I have seen in this space cluttered by the usual virtuous publishings – listen first, stop shouting, transparency, need for spontaneity and speed of action , or the big question on how to measure Social Media ROI. Why does it standout as a poignant comment when all we hear is the importance of engaging in conversations and building relationships ( they still are of pivotal importance ) ? For me it’s the action associated to doing and making an impact on the bottom line that Jason is highlighting. You have take notice of the old direct to consumer or relationship adage – “Call to Action “ – what do you want your consumers to do now? ( it is an interactive environment after all ) Buy, learn more, fulfill a service or need, or be entertained?
As the digital shift continues to move marketing communications to more direct and dialogue driven channels companies should adopt a simple methodology in identifying what will work for them and their consumers. The dialogue idea is as unifying concept that aligns relationship or socially driven programs with other communications as a part of an integrated marketing approach. As more participatory channels for consumers are developed the need to establish consistent, non-campaign driven dialogue points becomes critical in the marketing mix. These are not just limited to the direct channels, as we know them; (CRM, DM, email, websites), but really extend across any personal contact that can be associated to the “ brand experience”; customer and consumer services, in store demonstrations, events etc.
A real world experience with a brand is only mirrored in the participatory platforms online and this mirroring reflects the sentiments it arouses in real world conversations. Read more…
written for and reposted from http://blog.label.ch
Like good old fashioned direct to consumer communications such as CRM, Social Media Marketing is also about managing the relationships between a brand and its consumers and the consumer expectations of that brand. The shift in the relationship from direct to dialogue is the key difference between the two. In many recent iterations of CRM the shift to dialogue has also become the norm. The principals behind CRM and Social Media Marketing (SMM) are in fact the same, managing and nurturing relationship through a value proposition or value exchange. Whether it’s an actual product, entertainment, services, dialogue or even intangible forms of social currency such as inside information or a virtual asset, consumers expect more from brands today, and they expect it for free. The key to sustaining the relationship is to manage the expectations of the brand in the consumer interaction with the brand. This management needs to be supported beyond the experience of consumption or use to include the experience of consumer services and other brand associations as well.
The brand benefits of CRM and Social Marketing Programs are obvious. Value exchange creates loyalty and potentially advocacy – By providing a benefit you will be most successful if you also consider the value expectations of your audience. Providing value will ensure your customers continue engaging with your brand in the social landscape. In the sense of making brand advocates of your consumers your exchange might even inspire them to share the value you provide with others. Read more…
P & G hosted an EMEA Digital Night at in Geneva bringing together its marketing , ecommerce , digital communications people and their agencies to participate in a digital and social media experiment on a real live campaign. At its outset it appeared to be a daunting proposal , to spearhead a full blown digital media campaign in two hours with the ultimate idea being to maximize the groups reach , push their influence, and market and sell the idea of donating for a Pampers & UNICEF program to eliminate Tetanus aiming to raise 100, 000 GBP in 18 hours.
Pampers Save a Baby. One pack , one baby.
“A baby dies every three minutes somewhere in the world from tetanus. It is completely avoidable and Pampers is sponsoring and raising money for a UNICEF vaccination program worldwide.”
The ensuing two hours was bold and adventurous as assigned groups armed with a few basic executional assets and a donation landing page split off to devise and execute a fund raising campaign utilizing only digital channels. There were no set rules in what the approach needed to be other than it needed to be “executed with integrity”.
The groups immediately raced to begin and obvious point to turn to were their friends and associates linked in the various social networks. Facebook groups emerged , links appears, a donate widget application got added to personal pages and the conversation began in earnest. The emergence of strategy then began to permeate the groups as each devised campaign message and a reach strategy in how to maximize audience across a multiple touch points making the approach more sophisticated, pointed and less haphazard.
Blogs , YouTube videos, an influencer campaign on Tweeter and through Facebook , chasing and contacting high value donors , negotiations for impressions across online publishing networks linking multiple contact channels and coming together at a rapid pace. In a jaw dropping moment a little while latter a one million impression banner campaign appeared across one of Germany’s major newspaper sites. The buzz and influencer phenomena then took over with global reach. As the intensity of the push to raise money took hold , groups began to monitor their competitors actions and tactics, calling for quick decisions on how best to out wit the competition and move to next channel almost in a race to be first. Viral campaigns riding on the back of Selma Hayak’s ambassadorship sprung up, well designed internal direct email campaigns raced through the P & G network , tell to friends campaigns in the social sites. A directed and awe inspiring frenzy of digital buzz. The results .. they are a secret .. but it worked.
You may not know it but Hi5 is the third largest social network in the world polling into position behind Facebook and MySpace. What make its different from the other two is clearly its audience. It has around 60 million unique visitors per month , 40% of whom come from Spanish speaking countries. This makes it the largest Latin American or Hispanic social network . While virtually unheard of in the United States the UK or some of Europe there are reasons to believe that this could change. The key information to be aware of is that more and more people in the U.S. are discovering the site, a trend line that will likely keep bending upward in the next 12 months. What would be interesting to track is whether this new US based audience is ethnically and demographically the young Hispanic and creates a parallel spanish speaking social network the covers the Americas and Spain . As of mid-2007 the Hispanic community in the US, the largest minority group , accounted for 15.1% of the total U.S. population and also since 2000 have accounted for more than half (50.5%) of the overall population growth in the United States
Hi5′ s music and video applications rival those of other, more popular social networks, and Hi5′s mobile app is first rate.
Hi5 won’t be bigger than Facebook by the end of the year, but it will have grown significantly, and it will have given many people an attractive alternative to try out
What will be interesting to observe in the near future is whether the identities of one social network can or will be able cross register with the other using the concept of Open ID.
There are “No Rules” anymore when it comes to the music industry and how band or musical acts market themselves in the digital age. To underscore the changing ways of doing business and the ability of an act taking control of its music and image outside of the “record deal” - traditionally label based system, Groove Armada’s deal with Barcardi Rum is unprecedented. Its a pure play “Branded Content” deal. The UK based , world renowned DJ and dance music act Groove Armada, has signed an exclusive one year recording, DJing and promotional deal with Barcardi. And it has the music industry pundits questioning whether its a ”Sell Out” or another wake call in the ever evolving era of media portability and its impact on all traditional entertainment media.
In the 21st Century music scene, with music sales down and the internet transferring power to the artists, their options are wide open. In what could be called a symbiotic exchange or promotional deal, Groove Armada gets to be promoted and play to new audiences worldwide under the marketing flagship of Barcardi. It is what could be called a branded content viral or social marketing deal too. Bacardi is the facilitator of content or music sharing, is associated to a “hip act ” and right in touch with core audience and their media and social habits. A four-track EP – the only music to be released under the contract - was launched by Tom and Andy Cato at the Midem international music convention in Cannes yesterday.
The Branded Content – Social marketing deal
The EP will be delivered through an innovative sharing mechanic called Bacardi B-LIVE Share; a pioneering online application encouraging and rewarding consumers who share Groove Armada’s music from the EP with their own online communities. Andy Cato says of the model - “Sharing music has always gone on. It’s giving music away that’s the problem. We wanted to come up with a 21st century version of what we used to do with cassette tapes. When you give music away for free it’s disposable. When you share it, it’s done with love.”
The first track has just been released as a free download for free from http://www.bliveshare.com , Baracardi’s brand spanking new music / promotional sharing platform.
In what is surely an experiment in Social Media and Viral marketing , to get the other three tunes, fans must share the first with their friends, who share it with their friends, who share it with their friends.
To get the second track, the fans and their network of friends must spread the first 20 times through the website. To get the third, the network must share it 200 times. And for the fourth, the first MP3 must be shared 2,000 times in total. The originator or ancestor being able track their spread of music through their social network with a window of six weeks to spread it, after which time all four songs will go on sale through normal digital stores.
The site includes social sharing applications with Facebook , MySpace , blogs , websites , and a call to social email campaigning.
Posted by John Horniblow on Jan 6, 2009 in General
The many faces of Digital Marketing
Is it a website, a media campaign, a banner ad or pay per click?, rich media ? Is it an email campaign, mobile campaign or maybe a microsite, SMS or Intelligent Voice Messaging (IVM)? consumer generated content ?
What about blogs, Twitter, Social Media Networks , Bebo, Hi-5, Linked-in, e-acadamy and Facebook, or Web2.0 dynamic, distributive content-driven websites. Does it include optimized keyword searches (SEO), SEM SSM, Digital PR or buzz? Is it e commerce , widgets, or mobile location-based marketing?
Digital marketing is all of the above – born out of the information age at the end of the 20th century it’s simply marketing in the digital age. Consumers’ lives have becoming increasingly connected. Convergence and “always on” connectivity is becoming increasingly mainstream, and new important channels of communication and opportunities are opening to marketers.
Social Media Marketing is emerging as one of the most important, if not the most important, source of information for the consumer but also for the marketer in listening too, responding and measuring consumer sentiments.
Marketers have now gained the ability to enhance, empower, interact, converse and otherwise live within ever deeper segments of consumers’ lives, well beyond the reach of traditional media. In the 21st century, the database is the marketplace and the way in which a consumer interacts or engages with a brand and vice versa may well be a new form of marketing . And one thing is clear – data is and will be at the centre of it all.
Digital marketing is not digital for the sake of digital but an application of established marketing practices re-thought or re engineered in the digital world. It is all about permissioned based , persuasive and at times pervasive consumer engagement.
John Horniblow - Digital Marketing expert and Digital Innovator
John is a passionate and highly respected digital communications and marketing professional who has worked with some of the world’s leading and most respected companies and brands including Toyota , Nestle, Nike, Apple, Microsoft, News Corporation and Activision.
Early in his career John trained as a cinematographer and has shot, directed and produced award winning short, television documentary and industrial/training films working with broadcasters such as BBC, SBS, and ABC . His work has been screened at International film festivals and on network television.
In Digital development John first worked as a producer on the launch of the MSN network in Australia (Microsoft -PBL venture; NineMSN) working on the transformation of traditional news , current affairs , and editorial properties into the online world . He spent time working at News Corporation in the founding days of News Interactive. John then joined Spike Networks to become the Director of Interactive Services in the interactive agency that was formerly Asia/Pacific’s largest and most successful . He ran the companies most prominent accounts for Toyota, Lexus, Nissan, Commonwealth Bank, and Southcorp Wines and and produced and managed the strategy and development of a number of Fortune 100 company websites across a number of industries. His work has garnered awards at: London International Advertising Awards 1999 for TV and cinema commercials, radio and print advertising, and interactive media, The International Designers Network (IDN) Design Award 1999 in the Web/Entertainment category, and the 1999 Best Advertising/Marketing Site category in the Australian Interactive Multimedia Association Awards.
In 1999 he was also part of the team that took Spike to an IPO on the Australian Stock Exchange and opened overseas offices in Los Angeles, Tokyo, and Hong Kong. He moved to Los Angeles , USA to be the Director of Production and Content Development for SpikeRadio, the worlds first 24/7 online radio station network in the early days of audio and video streaming , pioneering production processes in remote media broadcasting across the internet and converging interactive editorial with rich media streams. He forged partnerships with Apples’ QuickTime TV network( the pre cursor to Itunes ) as a top tier content producer and broadcaster, Microsoft’s Windows Media as a broadband developer . In his tenure at SpikeRadio he produced Nike’s Olympic 2000 online media project, Radio Free Sydney, (Winner – Communication Arts’ Interactive Design Annual 2000 – Best in Interactive Design.) including producing series of short video web-episodes “Desperate seeking Brandy” and featuring US woman’s soccer star Brandi Chastain shot against the backdrop of Sydney’s Olympic Games . This alongside the bold and evolutionary BWM films is recognized as one of the web’s first branded entertainment series online.
In 2001 during the Dotcom downturn he started BLADEdigital, a strategic interactive and online production consultancy advising to Nissan Global Interactive Marketing, Nike Digital, Qantas’ North American CRM program, The Museum of Contemporary Art, San Diego, The Phoenix Art Museum and the Santa Barbara Museum of Art.
He then moved onto leading Activision’s interactive marketing efforts across all consumer facing digital channels . He led some of the earliest forays into social media marketing on mySpace and Facebook , developed a number of company firsts in driving web 2.0 fan based communities as a cornerstone to deep CRM and online marketing activities , developed a behaviour and sterotype mapping CRM platform to clearly define precision driven consumer segmentation and re designed/repositioned the Activision’s corporate and brand websites around broadband video and deep engagement activities.
Convergence Culture, Digital communications and marketing strategy and development, Emerging platforms and rich media, Interactive marketing strategies, Online CRM and loyalty based programs, Technology and Design consulting, Digital Branded Content and Entertainment – editorial, film and video production.